We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. A 10% restocking fee applies to all approved returns.
To start a return, email theotarealm@gmail.com. Unauthorized returns will not be accepted.
We’ll replace or refund items that arrive damaged, defective, or incorrect—just contact us right away.
Non‑returnable items: custom products, perishable goods, beauty/personal care items, and hazardous materials.
More details can be found here: https://otarealm.com/policies/refund-policy
