Shipping policy
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Order Processing & Sourcing
We source our products from trusted suppliers to ensure quality and authenticity. Once you place an order, we coordinate directly with our supplier to prepare and ship your item. This streamlined process allows us to maintain competitive pricing while guaranteeing reliability.
We source our products from trusted suppliers to ensure quality and authenticity. Once you place an order, we coordinate directly with our supplier to prepare and ship your item. This streamlined process allows us to maintain competitive pricing while guaranteeing reliability.
Shipping Zones
Australia, United States
| Shipping Zone | Price |
| Australia (7-15 Business Days) | Free |
| United States (7-15 Business Days) | Free |
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Delivery
- For items in stock: Normally, it will take 1-5 days to process the order after the order is placed.
- We are committed to delivering your package on time, but please be aware that unforeseen circumstances such as address errors, customs issues, holidays, or peak shipping periods may cause delays. Our team will work diligently to minimize any disruptions and ensure your package reaches you as quickly as possible. We greatly appreciate your patience and understanding should any delays occur.
- Please note that some products may be packaged separately to protect them from damages. This is done to ensure that items with different sizes, weights, or fragility levels are handled appropriately during transit. By packaging items separately, we can provide better protection and reduce the risk of damage, ensuring that your products arrive in perfect condition. Additionally, this approach allows us to optimize shipping methods and costs, ultimately providing you with a more reliable and efficient delivery service.
- Oversized Products: Some products measuring over 12 inches are classified as oversized. Due to specialized packaging and shipping requirements for these larger items, shipping and delivery may take an extended period, typically between 15-30 days from the date the order is placed.
Tracking & Updates
You’ll receive a confirmation email with tracking details once your order has shipped. Please allow 24-48 hours for tracking information to update.
Delays & Exceptions
While we strive for timely delivery, unforeseen circumstances such as supplier delays or carrier issues may occur. We’ll notify you promptly if there are any changes to your expected delivery date.