Refund policy

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    Return Policy

    You have 30 days from the date you receive your item to request a return. To qualify, items must be unused, unworn, in original packaging, and include tags and proof of purchase.

    All approved returns are subject to a 10% restocking fee.

    To start a return, email us at theotarealm@gmail.com.
    Returns sent without approval will not be accepted.

    Damaged or Incorrect Items

    If your order arrives damaged, defective, or incorrect, contact us immediately.

    Non‑Returnable Items

    We cannot accept returns for:

    • Perishable goods
    • Custom or personalized items
    • Personal care/beauty products
    • Hazardous materials, flammable liquids, or gases

    If unsure, email us with questions about your specific item.

    Exchanges

    For the fastest exchange, return your item (once approved) and place a new order.

    Refunds

    Once we receive and inspect your return, we’ll notify you of approval status.
    Approved refunds (minus the 10% restocking fee) are issued to your original payment method within 10 business days, though your bank may take longer to post it.

    If 15+ business days have passed since approval, contact us at theotarealm@gmail.com.