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Shipping & Delivery: We ship to Australia and the United States for free (7–20 business days). Orders take 1–5 days to process. Some products may ship separately for better protection. While we work hard to deliver on time, delays can occur due to customs, holidays, or carrier issues. More info at:
https://otarealm.com/policies/shipping-policy

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. A 10% restocking fee applies to all approved returns.
To start a return, email theotarealm@gmail.com. Unauthorized returns will not be accepted.
We’ll replace or refund items that arrive damaged, defective, or incorrect—just contact us right away.
Non‑returnable items: custom products, perishable goods, beauty/personal care items, and hazardous materials.
More details can be found here: https://otarealm.com/policies/refund-policy