Groomer Playtime Pad®

Orders are typically processed within 1-5 business days. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Some orders may arrive in multiple packages. Tracking information will be provided once your order ships. More info at:
https://otarealm.com/policies/shipping-policy

Returns accepted within 30 days of delivery. We charge a 10% restocking fee for returned items. Original shipping charges are non-refundable unless the item was received damaged, defective, or incorrect. To qualify, items must be unused, unworn, in their original packaging, and include all tags and proof of purchase. Approved returns require the customer to cover return shipping costs unless otherwise stated. Damaged or incorrect items are eligible for a prepaid return label. To start a return, email theotarealm@gmail.com.
More details can be found here: https://otarealm.com/policies/refund-policy